typical troubleshooting at work:
VPN Issue - she was kicked out of VPN and now she is not able to log back in.
checked logged in users and there were none to purge. no disabled accounts. checked her epass and it is fine. she says she is able to get to the internet. had her reboot and try again, still not working. sending to prod.
Add serial number of PC to sn field of ticket
Description of problem: her groupwise kept closing out on her.
landesked, reinstalled groupwise. seems ok now. she will call back if it happens again.